The hotel was fantastic! Staff was kind and courteous. Although the construction next door was frustrating, I see first hand how Marriott is not allowing the hotel to post notices. The staff does everything they can to help with this. The reason for the review is due to me seeing several other guests berate and belittle the staff. Please, if you come to this hotel, do not take your frustrations out on the staff of the hotel that have no way of controlling the situation.
Cody
septembre 2023
Location is perfect. We could walk everywhere we wanted to go. Staff, especially front desk lady, were really nice. Will stay again.
Melissa
juillet 2023
-Perfect downtown location; close to great restaurants -Cool vibe; great facilities -Comfortable bed and pillows; great blackout shades -Endless hot water -Super friendly staff -Great shampoo, condition, body wash; plenty -Decently fast elevator
Emily
mai 2023
Couldn't ask for a better location! Front desk staff was very friendly, knowledgeable, and welcoming. We enjoyed having a lot of streaming options for entertainment in our room. We appreciated they were dog friendly without an extra fee.
Nathaniel
mars 2023
The hotel staff were great! The mountain view from our room was amazing! The sunset was also spectacular! The location was perfect.
Hufnagle
octobre 2022
The Asheville Aloft is nicely located in downtown Asheville, just a block from the Wicked Weed Brewery/Restaurant, and within easy walking distance of all the shopping and eating establishments downtown. We were there for a week as we love Asheville and the surrounding mountains. We walked the entire downtown area over the course of the week, and the only times we drove were to get to the North Carolina Arboretum, the Biltmore, the Riverside Arts District, and when we took side trips to Weaversville, Black Mountain, and Hendersonville. The rooms are bit on the small side, but they are quite comfortable, and the bed was superb (a big deal for me, who has lower back issues). Aloft has superb staff who are quite attentive and happy to assist with any questions we had. The hotel's housekeeping staff were exceptional - friendly, and responsive to any request for the room. The hotel lobby and entry area always smelt fresh and clean, and they must pump a wonderful scent into their ductwork there as there was no other way to maintain that great smell 24 hours a day like it was the ENTIRE week were there. Do know that the cost of staying here is not the cheapest (though also not as expensive as staying at The Haywood), and our cost for the week, with taxes, was just over $3K. We considered it money well spent for our vacation, and it should be noted that we went to Asheville during the height of Fall leaf colors, the most expensive time to go other than around Christmas. It was a great vacation for my wife and me.
Zugman
octobre 2022
The location was perfect for everything we wanted to get to walking around downtown Asheville. The staff was very friendly and helpful, and it was super cute that they had a foster puppy in the lobby! The parking was very easy to go in and out of.
Kimi
avril 2023
My wife and I stayed at Aloft for 6 nights for our honeymoon, and the staff made it a wonderful and special trip. I notified the staff before arrival that we were coming to stay on our honeymoon, and any recommendations would be greatly appreciated. We check-in, and the front desk concierge immediately wished us a happy honeymoon, and they were able to upgrade our room at no charge. As we we walked into our Mountain View room, the staff had left a note, chocolates, snacks, and some champagne for us to greet us on our stay. Anytime we had a question, the people at the front desk or bar had an answer. The cleaning staff did a phenomenal job, and they even set one our blankets out, folded on the corner of our bed, each time they cleaned the room to make it feel a bit special. We had a fantastic honeymoon and will definitely be recommending and staying at Aloft again!
Hunter
novembre 2022
Loved the city-facing corner room suite and hotel location. We found numerous places to eat and we were only a few minutes drive to the Biltmore Estate.
Jeff
novembre 2022
Location was perfect
Ariel
août 2023